Our Refund Policy
We realize that stuff happens in life, so here is our simple return policy:
1. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. To be eligible for a refund, Returns must be shipped back within 30 days of delivery.
3. Returns that do not follow rules 1 and 2, may be given a partial refund depending on product condition and return timing.
4. Customer is responsible for the cost of return shipping.
5. All returns should be mailed to:
SMART PETS ONLINE
42806 Mound road
Sterling Heights, MI 48314
All refund requests should be in written form, please email firstname.lastname@example.org