Our Refund Policy

We realize that stuff happens in life, so here is our simple return policy:

1. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. To be eligible for a refund, Returns must be shipped back within 30 days of delivery.

3. Returns that do not follow rules 1 and 2, may be given a partial refund depending on product condition and return timing.

4. Customer is responsible for the cost of return shipping. 

5. All returns should be mailed to: 
42806 Mound road
Sterling Heights,  MI 48314

All refund requests should be in written form, please email sales@smartpetsonline.com